Business Operations Specialist/Mentor-Trainer – U.S. Bank – Owensboro, KY

Business Operations Specialist/Mentor-Trainer

U.S. Bank 3,793 reviewsOwensboro, KY

Business Operations Specialist/Mentor-Trainer-170023414
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank’s Mortgage Servicing division is seeking a Business Operations Specialist/Mentor-Trainer in the Customer Service Research Department. Candidate will be responsible for training in an in person environment as well as via web-ex to the department on the processes and procedures. The ideal candidate will have prior experience in the Customer Service Research Dept as well as training experience.

Basic Qualifications
– Bachelor’s degree, or equivalent work experience
– One to two years of experience in operations/technology project management activities

Preferred Skills/Experience
– Developing knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
– Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
– Basic understanding of project management and testing methodology and procedures
– Ability to develop test schedules, review testing plans, track test issues and report on test results
– Good analytical and forecasting skills
– Ability to manage multiple tasks/projects and deadlines simultaneously
– Ability to work as part of a project team
– Effective verbal and written presentation and communication skills
– Proficient computer skills, especially Microsoft Office applications

Job Business Ops Analysis
Primary Location Kentucky-KY-Owensboro

Shift 1st – Daytime
Travel No
Additional Scheduling Information 8 to 5 Monday -Friday
Average Hours Per Week 40

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