Service Team Leader – Meijer – Owensboro, KY 42303

Service Team Leader
Meijer 4,504 reviewsOwensboro, KY 42303

Currently, Meijer is looking for a Service Team Leader (45). Directs and supervises Service Team Members in the day to day operations of the Service Department. Implements strategies to improve customer service, drives store sales and increases profitability. Ensures customer needs are met, complaints are resolved effectively and efficiently, and service is quick and efficient. Responsible for the training and development and performance management of the Service team members.

Key Deliverables:

  • Responsible for supporting P&L attainment for the Service department including shrink and labor plans
  • Works to resolve cash control and scheduling concerns
  • Models exceptional, fast and friendly customer service
  • Supervise and coach the Service Team Members to ensure customer service and sales goals are exceeded and the Service area is maintained to Meijer standards
  • Promotes succession planning by providing career paths by facilitating development needs for the Service team members
  • Reviews Customer Service Surveys and customer feedback from previous week or day
  • Spends 80% of time on sales floor communicating with customers and team members to ensure exceptional service is being delivered by organizing and maintaining the Remarkable Service Board
  • Reviews sales goals
  • Communicates and implements the Meijer Friendly Initiative in all team meetings and conversations
  • Promotes a safe work environment
  • Consistent and reliable attendance required
  • Supervises the Service Team to:
    • ensure training curriculum is completed for all service team members
    • maintain the cleanliness of the front end area of the store
    • ensure customer service levels are to Meijer standards
    • ensure all team members complete day-to-day tasks
  • Other jobs as assigned or required

Qualifications:

  • High school diploma or its equivalent required
  • 3-5 years of related retail experience
  • 1 year of management experience
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction
  • Demonstrated ability to resolve conflict and by addressing root cause issues
  • Demonstrated ability to manage multiple tasks
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions
  • Demonstrated ability to teach suggestive selling
  • Demonstrated ability to lead an organization that practices working safely at all times
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.

original job

 

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