Membership Associate – OWENSBORO FAMILY YMCA – B7357 – Owensboro, KY 42301

Membership Associate

OWENSBORO FAMILY YMCA – B7357Owensboro, KY 42301

POSITION SUMMARYDelivers excellent service to all members, guests and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.ESSENTIAL FUNCTIONS: 1. Provides excellent service to members, guest, and program participants in the Y and on the phone, contribution to member retention.2. Builds relationships with members; helps members connect with one another and the Y.3. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.4. Applies all YMCA policies dealing with member services.5. Obtain and maintain knowledge of Daxko Operations.6. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships7. Basic office work including typing letters, stuffing envelopes, and filing8. Date entry related to membership and program registration.9. Assigned duties by Member Services Supervisor, Senior Program/Membership Director, CEO.

YMCA COMPETENCIES: Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, and plans work. Strives to meet or exceed goals and deliver a high-value experience for members.Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.QUALIFICATIONS: 1. Excellent interpersonal and problem solving skills.2. Ability to relate effectively to diverse groups of people from all social and economic segments of the community3. Previous customer service, sales or related experience.4. Basic knowledge of computers

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