Front Desk Agent – Owensboro Courtyard by Marriott – Owensboro, KY

Front Desk Agent

Owensboro Courtyard by MarriottOwensboro, KY
Full-time, Part-time

Department Front Office

Job Description As a Front Desk Agent your responsibilities will be to greet and welcome guests upon arrival. Register guests into the computer, verifying registration, address, and credit information. You will need to promote the Marriott Rewards program and provide recognition and benefits to all present members and accept payment for guests accounts both at time of registration and check out. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements High school diploma or GED required. Hotel experience preferred but not necessary. All employees must maintain a neat, clean and well-groomed appearance per Marriott standards.

The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm

Job Type: Part-time

Required education:

  • High school or equivalent

Required experience:

  • Customer Service: 1 year

Job Type: Full-time

Required education:

  • High school or equivalent

» Apply Now

Please review all application instructions before applying to Owensboro Courtyard by Marriott.

Apply Now

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