Customer Service Research Supervisor – Mortgage Servicing – U.S. Bank – Owensboro, KY

Customer Service Research Supervisor- Mortgage Servicing

U.S. Bank 3,649 reviewsOwensboro, KY

Customer Service Research Supervisor- Mortgage Servicing – 170018868
At U.S. Bank, we’re passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country’s most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
U.S. Bank ‘s Mortgage Servicing Division is seeking a Customer Service Research Supervisor in the Customer Research Department.
Employee will be responsible for monitoring and assisting staff with their daily job duties while ensuring compliance with various regulatory, investor, governmental or corporate requirements. Also, responsible for interviewing, hiring, training, mentoring and evaluating employees. Will provide support to the department manager with any needs of the department as well as ensuring monthly reporting is completed timely.

Qualifications
Basic Qualifications
– Bachelor’s degree, or equivalent work experience
– Five or more years of experience in mortgage banking with emphasis on servicing/processing
– Minimum one year of supervisory experience

Preferred Skills/Experience
– Basic knowledge of all aspects of mortgage lending, servicing or operational policies and practices
– Strong problem-solving and decision-making skills
– Excellent interpersonal, verbal and written communication skills
– Ability to manage multiple tasks/projects and deadlines simultaneously

Job Operations
Primary Location Kentucky-KY-Owensboro

Shift 1st – Daytime
Travel No
Additional Scheduling Information 8 to 5 M-F
Average Hours Per Week 40

original job

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