PATIENT REGISTRATION REP II, Owensboro Health – Greenville, KY

PATIENT REGISTRATION REP II
Owensboro Health 23 reviewsGreenville, KY

Responsible for the registration of all patients’ accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, assisting and escorting patients, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. Completes less routine assignments. Duties and tasks are more complex. Exercises judgment to solve more complex problems.
Job Responsibilities
May visit patient rooms to gather needed insurance and financial information. Confirms eligibility and verifies insurance benefits.
Responsible for obtaining required pre-certification/documenting pre-certification for outpatient testing obtained by the physician office.
Schedules appointment times using computerized scheduling programs as needed.
Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
Ensures that all necessary demographic and billing information is obtained for all patients and entered in the computer system with timeliness and accuracy.
Accepts payments and co-pays.
May move patients to and from the department escorting, using stretchers and wheelchair.
Communicates effectively with insurance companies, external agencies, patients, physicians and his/her office staff. Verifies insurance coverage presented by the patients.
Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes “Do Not Announce” patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility’s policies and procedures, scheduling outpatient appointments and testing accordingly.
May be the lead registrar on shift or super user of a particular admitting area. May serve as mentor for new hires. Assists with special projects and serves as a lead for committees within the department focused on process improvement and accountability.
Problem solves and troubleshoots system errors and reporting issues and/or routes to System Administrators.
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Education
High school diploma or General Equivalency Diploma (GED) required. Associate’s degree preferred.
Licensure/Certification/Registration
None required.
Work Experience
2 to 8 years progressive experience in a related field required. At least 3 years experience in Healthcare setting preferred. Knowledge in Medical Terminology and Medical Insurance preferred.
Skills and Attributes
Requires critical thinking skills decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Performs all functions related to registration/admitting via computer. Operates audio-visual equipment, printer, calculator, fax, scanner and copiers. Must be able to communicate effectively and patiently with the community and professionals, organize and prioritize both individual and team goals while working independently. Knowledge of registration system applications, secretarial skills, must be able to key efficiently. Problem solving and leadership skills in solving process issues and customer service issues.
FLSA Classification
Non-Exempt
Disclaimer
This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
Additional Position Related Details
Populations Served

Training is provided relevant to the population served, based on scope of care of the service assignment.

Physical Requirements

Activity and Frequency:
Bending/Stooping – Rarely
Climbing – Never
Keyboard Data Entry – Frequently
Kneeling – Never
Lifting/Moving Patients – Never
Lifting/Carrying (Non-Patient) – 0-25 lbs – Occasionally
Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
Lifting/Carrying (Non-Patient) – over 75 lbs – Never
Pushing/Pulling – 0-25 lbs – Never
Pushing/Pulling – 25-75 lbs – Never
Pushing/Pulling – over 75 lbs – Never
Reaching – Frequently
Repetitive Foot/Leg Movements – Never
Repetitive Hand/Arm Movements – Frequently
Running – Never
Sitting – Frequently
Squatting – Frequently
Standing – Never
Walking – Frequently
Audible Speech – Frequently
Hearing Acuity – Frequently
Smelling Acuity – Never
Taste Discrimination – Never
Vision: Depth Perception – Frequently
Vision: Distinguish Color – Frequently
Vision: Seeing – Far – Frequently
Vision: Seeing – Near – Frequently

Exposures

Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.
Responsible for the registration of all patients’ accessing services with emphasis on patient access/satisfaction, insurance/demographic verification and accuracy, scheduling, assisting and escorting patients, and point of service collection, while maintaining confidentiality, professionalism and ethics continuously. Completes less routine assignments. Duties and tasks are more complex. Exercises judgment to solve more complex problems.
Job Responsibilities
May visit patient rooms to gather needed insurance and financial information. Confirms eligibility and verifies insurance benefits.
Responsible for obtaining required pre-certification/documenting pre-certification for outpatient testing obtained by the physician office.
Schedules appointment times using computerized scheduling programs as needed.
Explains financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
Counsels patients regarding insurance benefits and recommends alternative sources of payment and/or financial assistance when appropriate.
Ensures that all necessary demographic and billing information is obtained for all patients and entered in the computer system with timeliness and accuracy.
Accepts payments and co-pays.
May move patients to and from the department escorting, using stretchers and wheelchair.
Communicates effectively with insurance companies, external agencies, patients, physicians and his/her office staff. Verifies insurance coverage presented by the patients.
Communicates with referring facilities regarding patient transfers and in conjunction with nursing, coordinates hospital wide bed control functions to provide the optimum placement of patients.
May perform bed control duties including reviewing unit census in coordination with Environmental Services Supervisor and House Supervisor to determine patient placement (includes “Do Not Announce” patients), monitoring assigned bed tab to place rooms within designated time frame, and maintaining bed control log with assignment and placement issues.
Takes reservations from physicians and their office staff and maintains a log of scheduled and unscheduled patients requiring bed placement.
Answers internal and external calls; takes requests for patient information, dispersing the information with accountability to all regulatory entities and according to the facility’s policies and procedures, scheduling outpatient appointments and testing accordingly.
May be the lead registrar on shift or super user of a particular admitting area. May serve as mentor for new hires. Assists with special projects and serves as a lead for committees within the department focused on process improvement and accountability.
Problem solves and troubleshoots system errors and reporting issues and/or routes to System Administrators.
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Education
High school diploma or General Equivalency Diploma (GED) required. Associate’s degree preferred.
Licensure/Certification/Registration
None required.
Work Experience
2 to 8 years progressive experience in a related field required. At least 3 years experience in Healthcare setting preferred. Knowledge in Medical Terminology and Medical Insurance preferred.
Skills and Attributes
Requires critical thinking skills decisive judgement and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Performs all functions related to registration/admitting via computer. Operates audio-visual equipment, printer, calculator, fax, scanner and copiers. Must be able to communicate effectively and patiently with the community and professionals, organize and prioritize both individual and team goals while working independently. Knowledge of registration system applications, secretarial skills, must be able to key efficiently. Problem solving and leadership skills in solving process issues and customer service issues.
FLSA Classification
Non-Exempt
Disclaimer
This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
Additional Position Related Details
Populations Served

Training is provided relevant to the population served, based on scope of care of the service assignment.

Physical Requirements

Activity and Frequency:
Bending/Stooping – Rarely
Climbing – Never
Keyboard Data Entry – Frequently
Kneeling – Never
Lifting/Moving Patients – Never
Lifting/Carrying (Non-Patient) – 0-25 lbs – Occasionally
Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
Lifting/Carrying (Non-Patient) – over 75 lbs – Never
Pushing/Pulling – 0-25 lbs – Never
Pushing/Pulling – 25-75 lbs – Never
Pushing/Pulling – over 75 lbs – Never
Reaching – Frequently
Repetitive Foot/Leg Movements – Never
Repetitive Hand/Arm Movements – Frequently
Running – Never
Sitting – Frequently
Squatting – Frequently
Standing – Never
Walking – Frequently
Audible Speech – Frequently
Hearing Acuity – Frequently
Smelling Acuity – Never
Taste Discrimination – Never
Vision: Depth Perception – Frequently
Vision: Distinguish Color – Frequently
Vision: Seeing – Far – Frequently
Vision: Seeing – Near – Frequently

Exposures

Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.

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