GUEST RELATIONS REP I-IP – Owensboro Health – Owensboro, KY 42303

GUEST RELATIONS REP I-IP
Owensboro Health 22 reviewsOwensboro, KY 42303
Part-time

Acts as a liaison between guests, staff and patients to respond to all information inquiries.
Job Responsibilities
Receives, screens, routes and/or responds to all incoming telephone inquiries.
Greets all guests and provides proper directions or instructions based on guests’ needs.
Updates diet orders and verifies patient diet upon tray deliveries for hospital dining on-call program.
Monitors tube system and handles medications in accordance with medication safe handling practice.
Transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in EMR, assembling paper-lite chart, and assisting with patient bed placement.
Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
Acts as a central information resource to physicians, family, coworkers and health team.
Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions.
Arranges for patient transport services in Tele-tracking.
Answers call lights in a timely manner identifying self and addressing patient by name, takes the appropriate action in a timely manner and logs all calls.
Facilitates communication among patient care team. Maintains centrally accessible resource materials (phone books, quick reference for supplies).
Serves as a resource regarding electronic medical record. Requests outside medical records. Scans documents into Electronic Medical Record (EMR). Serves as scanning super user. Break down discharges and take to Health Information Management.
Cleans/organizes work area upon arrival, including the physician dictating area. Checks copiers/printers at beginning of shift. Enters work orders and orders supplies.
Receives and processes visitors’ suggestions and complaints.
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Education
High school diploma or General Equivalency Diploma (GED) required.
Licensure/Certification/Registration
Certified as a Basic Life Support (BLS) Healthcare Provider preferred.
Work Experience
None required.
Skills and Attributes
Requires critical thinking skills, decisive judgment and works under minimal supervision. Must be able to work in a stressful environment and take appropriate action.
FLSA Classification
Non-Exempt
Disclaimer
This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
Additional Position Related Details
Populations Served

Training is provided relevant to the population served, based on scope of care of the service assignment.

Physical Requirements

Activity and Frequency:
Bending/Stooping – Never
Climbing – Never
Keyboard Data Entry – Frequently
Kneeling – Never
Lifting/Moving Patients – Never
Lifting/Carrying (Non-Patient) – 0-25 lbs – Never
Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
Lifting/Carrying (Non-Patient) – over 75 lbs – Never
Pushing/Pulling – 0-25 lbs – Never
Pushing/Pulling – 25-75 lbs – Never
Pushing/Pulling – over 75 lbs – Never
Reaching – Frequently
Repetitive Foot/Leg Movements – Never
Repetitive Hand/Arm Movements – Never
Running – Never
Sitting – Frequently
Squatting – Never
Standing – Frequently
Walking – Frequently
Audible Speech – Frequently
Hearing Acuity – Frequently
Smelling Acuity – Never
Taste Discrimination – Never
Vision: Depth Perception – Frequently
Vision: Distinguish Color – Frequently
Vision: Seeing – Far – Frequently
Vision: Seeing – Near – Frequently

Exposures

Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.
Acts as a liaison between guests, staff and patients to respond to all information inquiries.
Job Responsibilities
Receives, screens, routes and/or responds to all incoming telephone inquiries.
Greets all guests and provides proper directions or instructions based on guests’ needs.
Updates diet orders and verifies patient diet upon tray deliveries for hospital dining on-call program.
Monitors tube system and handles medications in accordance with medication safe handling practice.
Transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in EMR, assembling paper-lite chart, and assisting with patient bed placement.
Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
Acts as a central information resource to physicians, family, coworkers and health team.
Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions.
Arranges for patient transport services in Tele-tracking.
Answers call lights in a timely manner identifying self and addressing patient by name, takes the appropriate action in a timely manner and logs all calls.
Facilitates communication among patient care team. Maintains centrally accessible resource materials (phone books, quick reference for supplies).
Serves as a resource regarding electronic medical record. Requests outside medical records. Scans documents into Electronic Medical Record (EMR). Serves as scanning super user. Break down discharges and take to Health Information Management.
Cleans/organizes work area upon arrival, including the physician dictating area. Checks copiers/printers at beginning of shift. Enters work orders and orders supplies.
Receives and processes visitors’ suggestions and complaints.
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Education
High school diploma or General Equivalency Diploma (GED) required.
Licensure/Certification/Registration
Certified as a Basic Life Support (BLS) Healthcare Provider preferred.
Work Experience
None required.
Skills and Attributes
Requires critical thinking skills, decisive judgment and works under minimal supervision. Must be able to work in a stressful environment and take appropriate action.
FLSA Classification
Non-Exempt
Disclaimer
This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
Additional Position Related Details
Populations Served

Training is provided relevant to the population served, based on scope of care of the service assignment.

Physical Requirements

Activity and Frequency:
Bending/Stooping – Never
Climbing – Never
Keyboard Data Entry – Frequently
Kneeling – Never
Lifting/Moving Patients – Never
Lifting/Carrying (Non-Patient) – 0-25 lbs – Never
Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
Lifting/Carrying (Non-Patient) – over 75 lbs – Never
Pushing/Pulling – 0-25 lbs – Never
Pushing/Pulling – 25-75 lbs – Never
Pushing/Pulling – over 75 lbs – Never
Reaching – Frequently
Repetitive Foot/Leg Movements – Never
Repetitive Hand/Arm Movements – Never
Running – Never
Sitting – Frequently
Squatting – Never
Standing – Frequently
Walking – Frequently
Audible Speech – Frequently
Hearing Acuity – Frequently
Smelling Acuity – Never
Taste Discrimination – Never
Vision: Depth Perception – Frequently
Vision: Distinguish Color – Frequently
Vision: Seeing – Far – Frequently
Vision: Seeing – Near – Frequently

Exposures

Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.
Acts as a liaison between guests, staff and patients to respond to all information inquiries.
Job Responsibilities
Receives, screens, routes and/or responds to all incoming telephone inquiries.
Greets all guests and provides proper directions or instructions based on guests’ needs.
Updates diet orders and verifies patient diet upon tray deliveries for hospital dining on-call program.
Monitors tube system and handles medications in accordance with medication safe handling practice.
Transfers patients in and out of the unit including facilitation of direct admit process, completion of discharge in EMR, assembling paper-lite chart, and assisting with patient bed placement.
Enters staff assignments into Responder 5 System and verifies staff have logged in and out of the system to review assignments.
Acts as a central information resource to physicians, family, coworkers and health team.
Maintains and regularly updates patient information. Routes or responds to general inquiries for information or directions.
Arranges for patient transport services in Tele-tracking.
Answers call lights in a timely manner identifying self and addressing patient by name, takes the appropriate action in a timely manner and logs all calls.
Facilitates communication among patient care team. Maintains centrally accessible resource materials (phone books, quick reference for supplies).
Serves as a resource regarding electronic medical record. Requests outside medical records. Scans documents into Electronic Medical Record (EMR). Serves as scanning super user. Break down discharges and take to Health Information Management.
Cleans/organizes work area upon arrival, including the physician dictating area. Checks copiers/printers at beginning of shift. Enters work orders and orders supplies.
Receives and processes visitors’ suggestions and complaints.
Organizational Responsibilities
Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
Education
High school diploma or General Equivalency Diploma (GED) required.
Licensure/Certification/Registration
Certified as a Basic Life Support (BLS) Healthcare Provider preferred.
Work Experience
None required.
Skills and Attributes
Requires critical thinking skills, decisive judgment and works under minimal supervision. Must be able to work in a stressful environment and take appropriate action.
FLSA Classification
Non-Exempt
Disclaimer
This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
Additional Position Related Details
Populations Served

Training is provided relevant to the population served, based on scope of care of the service assignment.

Physical Requirements

Activity and Frequency:
Bending/Stooping – Never
Climbing – Never
Keyboard Data Entry – Frequently
Kneeling – Never
Lifting/Moving Patients – Never
Lifting/Carrying (Non-Patient) – 0-25 lbs – Never
Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
Lifting/Carrying (Non-Patient) – over 75 lbs – Never
Pushing/Pulling – 0-25 lbs – Never
Pushing/Pulling – 25-75 lbs – Never
Pushing/Pulling – over 75 lbs – Never
Reaching – Frequently
Repetitive Foot/Leg Movements – Never
Repetitive Hand/Arm Movements – Never
Running – Never
Sitting – Frequently
Squatting – Never
Standing – Frequently
Walking – Frequently
Audible Speech – Frequently
Hearing Acuity – Frequently
Smelling Acuity – Never
Taste Discrimination – Never
Vision: Depth Perception – Frequently
Vision: Distinguish Color – Frequently
Vision: Seeing – Far – Frequently
Vision: Seeing – Near – Frequently

Exposures

Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.

original job

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