Guest Service Representative
Holiday Inn Owensboro Riverfront – Owensboro, KY 42301
|Holiday Inn Owensboro Riverfront is currently looking for a full time Guest Services Representative. Our ideal candidate will have an outgoing and friendly personality with a professional appearance. The Guest Service Associate represents the hotel to the guest throughout all stages of the guest’s stay. This is a full time second shift (3pm-11pm) position that requires weekends.
GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:
- Register guests and assigns rooms. Accommodates special requests whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Thoroughly understand and adheres to proper credit card and cash handling policies and procedures.
- Understands room status and room status tracking.
- Knows room locations, types of rooms available, and room rates.
- Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
- Knows the location and types of available rooms as well as the activities and services of the property.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows how to use front office equipment.
- Process guest check-outs.
- Uses proper telephone etiquette.
- Performs cashiering tasks like bill / invoice settlement, posting charges to the guest.
- Uses proper mail, package, and message handling procedures.
- Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
- Maintains the cleanliness and neatness of the front desk area.
- Familiarity with the hospitality industry a plus
- Excellent oral and written communication skills
- Friendly phone manner a must
- Willingness to work nights, weekends and some holidays
- Professional Appearance
- Able to multitask
To Apply respond to this ad or apply in person at the Holiday Inn Owensboro Riverfront at 701 West 1st Street in Owensboro, KY
Holiday Inn Owensboro Riverfront is an equal opportunity employer
Job Type: Full-time
- High school or equivalent
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