The Spring Mobile Business Assistant Store Manager is required to diligently execute the official sales program and all duties described below. The position emphasizes skills in the areas of: personal retail sales, assisting store manager with store operations, and managing the business center which includes business lead generation thru prospecting calls. This all feeds into a comp plan that can pay around $75k/year when hitting goals. The Business Assistant Store Manager role position is 80% retail sales/sales management and 20% B2B prospecting during downtime in the store. Business Assistant Store Managers are expected to be a top sales performer in the store, provide 4-6 qualified business leads/week and facilitate managerial duties as necessary or when the manager is absent.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES* Model the behaviors expected of all Spring Mobile Retail and Business Associates including a drive for results with a clear bias for action; high levels of maturity and professionalism; giving, receiving and responding to feedback effectively; a high service orientation; and clear commitments to diversity, inclusion, a respectful workplace, and integrity Manage relationships in a manner acceptable to others and to the organization Model team commitment by meeting deadlines; and by being cooperative, collaborative, and flexible Actively build the capability of others through relevant, timely, balanced feedback; coaching and teaching; and using recognition to reinforce desirable behaviors In addition to normal duties, they will be required to attend a weekly accountability meeting/call and conduct additional monthly formal training up to two hours a month Attend community outreach events with Business Account Executives and District Managers as needed
Business Sales Objectives:
Drive small business growth in designated location Generate 4-6 qualified business leads per week by utilizing Ultimate Prospector to make 20-30 cold calls per day Be willing and able to support all required business activity in designated location Attend all required business training when provided by AT&T and/or Spring Be an expert on all aspects of a business customers’ technology needs (home office, internet (HIS), wireless and connected products, AMA’s. Execute 1 Retail Observation Form per day dedicated to small business/IRU Sales and Customer Service Objectives: –
40 hours per week Maintain a minimum of $10,000 of personal Gross Profit Drive the Integrated ATT experience of Wireless, Entertainment, Connected Life, and Accessories Drive >90% Net Rep Sat scores and ensure retail execution of the” Extraordinary Experience” and the 5 Key Behaviors Review the Sales by Employee report and contest trackers daily Be engaged in company sales initiatives and programs
Perform Opening and Closing Procedures to uphold store appearance, cleanliness, merchandising, and dress code requirements Assure the quality experience as per our Mission Statement Obey all Policies and Procedures Protect the company against fraudulent and harmful activities Other duties as prescribed by the Retail Store Manager
RELATED COMPETENCIES Creating Collaborative Relationships- Working effectively and cooperatively with others; establishing and maintaining good working relationships with others outside of his or her own functional area Managing Work – Effectively managing his or her own and others’ time and resources to ensure that work is completed efficiently Developing Others- Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE) 4 or more years of related experience required Accredited Bachelor’s required; at least one year of additional related experience may be considered in substitution
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES Ability to do cold calls effectively Proficient ability to communicate effectively with others using written and spoken English including the ability to provide clear, constructive feedback to team members Expert ability to work cooperatively and collaboratively with others; conducts working relationships in a manner acceptable to others and to the organization Expert ability to work under demanding time constraints and production goals Proficient project planning skills, including the ability to organize, prioritize and control job responsibilities in order to meet deadlines in an environment with overlapping and potentially conflicting priorities Possess expert analytical, problem solving and decision making skills Proficient ability to model consistently GameStop’s commitment to a respectful, diverse, inclusive, and collaborative work environment Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
– original job
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