Job Summary

  • Responsible for posting electronic and “paper” payments from third-party payers, government agency payers and patients/guarantors in a timely and accurate manner. Posts adjustments applicable to third-party and government agency payments in strict compliance with contract terms and/or government regulations.
  • Job Responsibilities
    • Posts payments based on explanation of benefits (EOBs) from insurance companies and government agencies in an accurate and timely manner.
    • Posts patient/guarantor payments received in person or via mail in an accurate and timely manner.
    • Sets up patient/guarantors on Payment Plans and Payroll Deduction Payment Plans.
    • Transfers, adjusts, and refunds payments when appropriate for accounts.
    • Prepares and ensures accuracy of Daily Cash Report that is disseminated to Leadership.
    • Answers patients’ questions on patient responsible portions, co-pays, deductibles, write-offs, etc. Resolves patient complaints or explains why certain services are not covered.
    • Directs patients with appeals, grievances, and complaints to the appropriate individual or agency.
    • Responsible for preparing and ensuring accuracy of bank deposits from multiple locations.
  • Organizational Responsibilities
    • Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization; behavior supports the organization’s core commitments of Integrity, Service, Respect, Teamwork, Excellence, and Innovation.
  • Education
    • High school diploma or General Equivalency Diploma (GED) required. Associate’s degree in related field preferred.
  • Licensure/Certification/Registration
    • None required.
  • Work Experience
    • 0 to 4 years progressive experience in a related field required.
  • Skills and Attributes
    • Learning and applies knowledge at a basic level relying heavily on senior staff for troubleshooting. Works under direct supervision. Requires critical thinking skills and decisive judgment. Must be able to work in a stressful environment and take appropriate action.
  • FLSA Classification
    • Non-Exempt
  • Disclaimer
    • This description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all areas.
  • Additional Position Related Details
    • Populations Served
      • Training is provided relevant to the population served, based on scope of care of the service assignment.

    • Physical Requirements
      • Activity and Frequency:
        • Bending/Stooping – Never
        • Climbing – Never
        • Keyboard Data Entry – Frequently
        • Kneeling – Never
        • Lifting/Moving Patients – Never
        • Lifting/Carrying (Non-Patient) – 0-25 lbs – Never
        • Lifting/Carrying (Non-Patient) – 25-75 lbs – Never
        • Lifting/Carrying (Non-Patient) – over 75 lbs – Never
        • Pushing/Pulling – 0-25 lbs – Never
        • Pushing/Pulling – 25-75 lbs – Never
        • Pushing/Pulling – over 75 lbs – Never
        • Reaching – Frequently
        • Repetitive Foot/Leg Movements – Never
        • Repetitive Hand/Arm Movements – Frequently
        • Running – Never
        • Sitting – Frequently
        • Squatting – Never
        • Standing – Frequently
        • Walking – Frequently
        • Audible Speech – Frequently
        • Hearing Acuity – Frequently
        • Smelling Acuity – Never
        • Taste Discrimination – Never
        • Vision: Depth Perception – Frequently
        • Vision: Distinguish Color – Frequently
        • Vision: Seeing – Far – Frequently
        • Vision: Seeing – Near – Frequently
    • Exposures
      • Owensboro Health is committed to providing a safe working environment including training and access to person protective equipment necessary to this position. While performing duties of this position, occupational exposure to bloodborne pathogens is present for all employees.



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